I have also emailed you directly through our Customer Support email system. We are always happy to help a customer directly. As mentioned in a previous Customer Support message, the developers of EverMerge are currently working to fix this error for all affected players, and I apologize again that there hasn't been a more immediate solution. We are very sorry that this error in EverMerge has been more difficult than hoped, to resolve.
******* with resolving this issue as quickly as possible, and are currently communicating with her via our Customer Support channel. ******* has contacted the BBB in regards to a profile error in the game EverMerge. Hello, this is Taylor, from the Support team at Big Fish. We hope that we have resolved Ms ********* concerns with her account issue. You can also reply with the info through this BBB contact. This will be the quickest way we can resolve this for you. If you reply through that message or the link below we can quickly work together on your situation. In the future the best way to reach us is through our Contact Us Page linked below. Ms *********, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. Your account will be automatically reactivated on April 15 and you will be able to enjoy our games again. We are really sorry to hear about your circumstances.Īs mentioned in the previous email, there was a temporary block instated on your account for creating multiple Customer Support tickets of the same type and we ask our players to only create one ticket at a time for more efficient communication.Ī clarification on this topic was sent to you by one of our agents on April 9. Thank you for contacting Big Fish Games Customer Support. We are happy to assist her with resolving this issue as quickly as possible. **** has contacted the BBB in regards to the ban instated on the Jackpot Magic Slots account.
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